Yes! Simply visit the “Shows” tab at the top of the My Craft Channel home page and you will be able to select the show of your choice from the day before or even the season before. From the different host pages, you can view their past episodes.
Our shows continue each season based upon the availability of our hosts. If you miss seeing episodes and great crafting ideas, be sure to let them know that you miss would love to see more of their creativity on My Craft Channel.
There may be several reasons you might be having problems watching videos, but usually it comes down to a few common issues. If you're having problems, give these steps a try:
1. Make sure you have the latests version of flash player installed. You can download and install it here:http://get.adobe.com/flashplayer
2. Make sure you are using the most updated version of your internet browser. You can click on the following links to download the latest version:Internet Explorer 9, FireFox, Safari, Chrome.
3. Make sure your internet connection is stable and has adequate download speed and bandwidth. (4G is nice but 3G works too). We compress and edit to try to deliver the highest quality video content that we can while still making the videos available to as many of our viewers as possible. If the video is taking a long time to start playing be patient while it downloads. If it stops or pauses repeatedly you might need to pause it and wait while it downloads so you can play it all the way through.
We accept all major forms of credit cards including Discover and American Express (yes we heard all you who were requesting Amex), as well as Paypal.
Ordering issues are often related to firewalls or browser security settings. Try ordering through a different browser (Internet Explorer, Firefox, Chrome, Safari) or visit the Google Checkout Buyer's help guide. If your question isn't answered there, email us with the browser you are using, the type of device you are using to order and what the error says. We can troubleshoot with our technical support team to solve the problem with the ordering process (and even help with placing a phone order) and you'll soon be back to shopping in no time! With the anniversary website relaunch, we were able to make several changes to our website to improve our customers' shopping experience. One of those changes is that we now offer combined shipping charges for multiple orders. Many of you have also noticed that we have gone away from flat rate shipping, and now offer actual shipping charges based upon the weight of the product and the shipping zone. Our Canadian customers also have noticed (yeah!!!) that we have a breakout for Canadian shipping charges that are distinct from the rest of international shipping charges. This has been a noticeable savings for our Canadian customers.
We aspire to ship all orders within 1-2 business days. Orders within the domestic 48 states ship via air and typically arrive within 2-5 business days. Orders shipped outside of the continental US typically take a bit longer. We have learned by sad experience that we don't live in a perfect world. We sometimes suffer from delivery of damaged or defective product, manufacturer misships, or shorted or back-ordered items. These issues can contribute to delays in shipping and receiving your product. (When frustrations like this happen, we are glad that are shipping crafting products and not transporting vital organs). We do our best to communicate updates about any delays and thank you in advance for your patience. When your product is processed and shipped, you will receive an automated email with a tracking number. Please be sure you provide a valid email address when placing your order to receive your confirmation.
Yes, we do. Elsewhere includes Alaska, Hawaii, Puerto Rico, APO/FPOs as well as countries abroad.
After your order has been processed and shipped, you will receive an email update which will be sent to the address used while placing your order. To track your package, simply copy the number and paste it into the Track and Confirm box on home-page of webtrack.globalmail.com for all USPS orders andwww.fedex.com/tracking for all Fed ex orders.
Because of the nature of our Featured Buys being a "daily" item that we carry until we sell through, our policy is that we do not offer refunds. However, if the product is damaged, or incomplete or incorrect, please contact our customer service team and we will gladly take care of the problem for you.
We love to hear from our customers and our viewers. Please feel free to contact us with comments or questions. If it is in regard to an order, be sure to include your name and order number.
Phone Number: 801-472-4869
Hours of Operation: Monday – Friday 9:00 a.m. - 5:00 p.m. MST.
Refunds: Because of the nature of our Featured Buys being a "daily" item, we are unable to offer refunds. However, if a product is damaged in transit or is incomplete or incorrect, please contact our customer service department and we will gladly take care of the problem for you.
My Craft Channel Team
Please allow one (1) business day for a response to all inquiries.