Faq

arrw If I miss my favorite show, is there a way to go back and view them again?

Yes! Simply visit the “Shows” tab at the top of the My Craft Channel home page and you will be able to select the show of your choice from the day before or even the season before. From the different host pages, you can view their past episodes.

arrw I don’t see new episodes this season for one of my favorite shows?

Our shows continue each season based upon the availability of our hosts.  If you miss seeing episodes and great crafting ideas, be sure to let them know that you miss would love to see more of their creativity on My Craft Channel.

arrw I have an idea for a show. Can we submit our tips and ideas?

Yes! We love feedback from our viewers. We pass those along to the creative people on our design and production team who coordinate those concepts with our hosts to incorporate those ideas into our programming. Please email your tips, thoughts, how tos, suggestions, (and even questions about new tools and products) to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

arrw I am interested in being a HOST on My Craft Channel. How do I apply?

We love new talent and are always reviewing crafters from around the globe to be invited to do guest segments on My Craft Channel.  Please send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.  with links to your blog, website, YouTube channel, or video files. Include some biographical information about yourself, your address, and preferred contact info.  We are not always able to confirm receipt of these applications, but if it catches our attention, we will email you back. Prior television or production experience (of any type) is always helpful, but fresh faces, new ideas, and a passion for crafting are all that are required!

arrw I'm having problems watching the videos. What do I do?

There may be several reasons you might be having problems watching videos, but usually it comes down to a few common issues. If you're having problems, give these steps a try:

1. Make sure you have the latests version of flash player installed. You can download and install it here:http://get.adobe.com/flashplayer

2. Make sure you are using the most updated version of your internet browser. You can click on the following links to download the latest version:Internet Explorer 9, FireFox, Safari, Chrome.

3. Make sure your internet connection is stable and has adequate download speed and bandwidth. (4G is nice but 3G works too).  We compress and edit to try to deliver the highest quality video content that we can while still making the videos available to as many of our viewers as possible. If the video is taking a long time to start playing be patient while it downloads. If it stops or pauses repeatedly you might need to pause it and wait while it downloads so you can play it all the way through.

If you're still having problems after going through the above steps, please contact our customer support team: This email address is being protected from spambots. You need JavaScript enabled to view it.

arrw Website Issues

Your username will be the same email address you signed up with.  If you have forgotten your password simply click on the “forgot password” icon on the login page and enter your email address.  Your new password will be emailed to you.  For simplicity please copy the new password and simply paste it into the password section.  Once you have logged in, you may change your password to your own liking.  If you are having problems with this process, you may contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call (801) 472-4869. Your username to set up an account and make purchases on My Craft Channel can be the same email address and username that you used to sign up for the VIP membership and to receive daily email blasts.  But they are for different purposes.  You will need to create a login and account by following the prompts on the shopping cart in order to make purchases.

arrw Featured Buy Information

We send out a daily Featured Buy email blast but arrival time in your inbox may vary depending on your email provider.  If you would like to receive our Featured Buy notice by email, please sign up for our newsletter by clicking on the Free VIP Membership. If you have already signed up to receive our emails and you are still not receiving them, please be sure you are allowing emails from @mycraftchannel.com into your inbox. Check your spam folder to make sure our email alerts are not being filtered. Add This email address is being protected from spambots. You need JavaScript enabled to view it. to your address book or safe sender list, if applicable. All products sold on My Craft Channel are sold while supplies last.  Our buyers work diligently to find quality products at competive pricing and often quantities are limited.  We apologize in advance when the daily Featured Buy has SOLD OUT and we put up another product in its place.  Occasionally we are able to obtain additional quanities and can put up a second chance offer on some  items.  Notice of these special limited quantity exclusives is frequently reserved for our past purchasers and VIP members.

arrw What forms of payment to you accept?

We accept all major forms of credit cards including Discover and American Express (yes we heard all you who were requesting Amex), as well as Paypal.

arrw I am having a problem placing my order. What do I do?

Ordering issues are often related to firewalls or browser security settings. Try ordering through a different browser (Internet Explorer, Firefox, Chrome, Safari) or visit the Google Checkout Buyer's help guide. If your question isn't answered there, email us with the browser you are using, the type of device you are using to order and what the error says. We can troubleshoot with our technical support team to solve the problem with the ordering process (and even help with placing a phone order) and you'll soon be back to shopping in no time!  With the anniversary website relaunch, we were able to make several changes to our website to improve our customers' shopping experience. One of those changes is that we now offer combined shipping charges for multiple orders.  Many of you have also noticed that we have gone away from flat rate shipping, and now offer actual shipping charges based upon the weight of the product and the shipping zone. Our Canadian customers also have noticed (yeah!!!) that we have a breakout for Canadian shipping charges that are distinct from the rest of international shipping charges.  This has been a noticeable savings for our Canadian customers. 

arrw I just placed my order. When can I expect my package?

We aspire to ship all orders within 1-2 business days.  Orders within the domestic 48 states ship via air and typically arrive within 2-5 business days.  Orders shipped outside of the continental US typically take a bit longer.  We have learned by sad experience that we don't live in a perfect world.  We sometimes suffer from delivery of damaged or defective product, manufacturer misships, or shorted or back-ordered items.  These issues can contribute to delays in shipping and receiving your product.  (When frustrations like this happen, we are glad that are shipping crafting products and not transporting vital organs).  We do our best to communicate updates about any delays and thank you in advance for your patience.  When your product is processed and shipped, you will receive an automated email with a tracking number.  Please be sure you provide a valid email address when placing your order to receive your confirmation.

arrw Do you ship to Canada?

Yes

arrw Do you ship internationally and elsewhere?

Yes, we do.  Elsewhere includes Alaska, Hawaii, Puerto Rico, APO/FPOs as well as countries abroad.

arrw Can I track my package?

After your order has been processed and shipped, you will receive an email update which will be sent to the address used while placing your order. To track your package, simply copy the number and paste it into the Track and Confirm box on home-page of webtrack.globalmail.com for all USPS orders andwww.fedex.com/tracking for all Fed ex orders.

arrw Can I get a refund?

Because of the nature of our Featured Buys being a "daily" item that we carry until we sell through, our policy is that we do not offer refunds. However, if the product is damaged, or incomplete or incorrect, please contact our customer service team and we will gladly take care of the problem for you.

arrw What if my question is not on this page?

 For answers to other questions that are not addressed in these FAQs, please contact our customer support team at: This email address is being protected from spambots. You need JavaScript enabled to view it. , or by telephone at (801) 472-4869.

Contact Information

We love to hear from our customers and our viewers. Please feel free to contact us with comments or questions. If it is in regard to an order, be sure to include your name and order number.

We are always looking for ways to make improvements at My Craft Channel. You may send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your comments, suggestions or questions. 

Phone Number: 801-472-4869

EmailThis email address is being protected from spambots. You need JavaScript enabled to view it.

Hours of Operation: Monday – Friday 9:00 a.m. - 5:00 p.m. MST.

Refunds: Because of the nature of our Featured Buys being a "daily" item, we are unable to offer refunds. However, if a product is damaged in transit or is incomplete or incorrect, please contact our customer service department and we will gladly take care of the problem for you.

Thank You,

My Craft Channel Team

Please allow one (1) business day for a response to all inquiries.

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